Customer contact management consolidates, streamlines and unifies all relevant contact related information from the digital environment, making it readily available to all those who interface with existing and potential clients.
Customer contact management can significantly enhance the effectiveness of all types of contact interactions be that real-time or otherwise. It facilitates the creation of reliable, dependable, up-to-date and easy to access information about existing and potential clients. Therefore, marketing, sales, customer service and help desks are able to collaborate with more time efficiency and cost effectively.
How can VoIP help you?
- We audit current systems and consultatively design the new processes
- We define the transition project
- We supply the technology elements
- We integrate with customer relationship management systems
- We provide technical support and user training